Missing, Damaged or Incorrect.

Easy sheet parts will endeavour to ensure that you receive your order in perfect condition. How ever if you do receive a damaged order please sign as DAMAGED. If you do not receive all your products in the ordered please e-mail us at sales@easysheetparts.co.uk where your enquiry will be dealt with.

Cancellations and Returns.

You can cancel your purchase at any time either before or up to 14 days after delivery by e-mailing us at sales@easysheetparts.co.uk. It should be returned with the original box, packing and with a copy of the original invoice. We will check all order once returned to us and take appropriate action. 

If you wish to return goods that are faulty, Then a full refund inc postage will be issued.
If you wish to return goods which are not faulty, Then a refund excluding postage and packaging cost will be issued.

Special order returns.

Special order and some non stock items CANNOT be returned as we are unable to return these items to source, please check when ordering if the required parts fall under this policy

Some parts including bulk sale items will be only be accepted provided you return the product complete, unused and packaging undamaged and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way.  All goods must be returned via recorded delivery, If you choose another method of return, you must bear the costs. We accept no liabilty for you returning any products. Any product returned damaged will be returned at your cost and a refund will not be granted.

Returns Address:

Easy Sheet Parts (Returns)
Rear Of Northfield
Stonehill
Hatfield Woodhouse
Doncaster
DN7 6NP

 

Return of Faulty Goods.

The following are guidelines. Wherever possible we will respond to your individual circumstances. To accepted for a refund or exchange the product must be:

In otherwise “as new” condition; and In addition to your statutory rights, if you wish to return goods outside of the 7 days cancellation period, we operate a 14-day faulty returns period.

Goods found to be defective within 14 days can be returned for a full refund or replacement. Goods found to be tampered with by the customer will not be replaced, but will be returned at the customer's expense.

If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned and tested. All goods returned as faulty will be fully tested by our returns department to confirm that they are faulty, in the event that the item is not faulty it will be returned at your expense. All goods must be returned via recorded delivery, and with a copy off the original invoice. Any product returned damaged will be returned at your cost and a refund will not be granted.

Exceptions. Some items cannot be returned these may include: special and made to order products, please check at time of ordering which products fall within this category.